“I would like to state how exceptional the service was that I received from Hannah. Right from first contact she was very understanding of my circumstances (my husband had passed away and a week later I had a huge flood downstairs). She was empathetic, efficient, very approachable and it made my life so much easier at a time when I really needed all that plus good advice. She was always available, even through the pandemic, and because I was not in a good place sometimes, facilitated face to face meetings, which was great. I can’t thank her enough and commend her highly for all she has done for me and my family”.