Complaints

We are committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received or about the bill, and you cannot resolve the issue with the fee-earner dealing with your matter, then please contact  Danny Roberts on 01604 609560, or e-mail complaints@dfalaw.co.uk.

We have a procedure in place which details how we handle complaints which is available from Danny.

If we are unable to resolve your complaint then you can have the complaint independently looked at by the Legal Ombudsman. The Legal Ombudsman investigates complaints about service issues with solicitors.

The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.

The Legal Ombudsman’s contact details are:

Telephone: 0300 555 0333  Minicom: 0300 555 1777

Website: www.legalombudsman.org.uk

Post: Legal Ombudsman, PO Box 6167, Slough SL1 0EH

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of a form of discrimination.

You can raise your concerns here with the Solicitors Regulation Authority

In respect of a bill you may be able to apply to the court for an assessment of the bill under Part III of the Solicitors Act 1974.