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Call us on: 01604 60 95 60

Complaints

We are committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received or about the bill, and you cannot resolve the issue with the fee-earner dealing with your matter, then please contact  Danny Roberts on 01604 609560, or e-mail complaints@dfalaw.co.uk.

We have a procedure in place which details how we handle complaints which is available from Danny.

If you are not satisfied with our handling of your complaint you can call the Legal Ombudsman on 0300 555 0333, e-mail enquiries@legalombudsman.org.uk or in writing to PO Box 6806, Wolverhampton WV1 9WJ, to consider the complaint.

There are time limits for submitting a complaint to the Legal Ombudsman; if you are dissatisfied with our response to your complaint you must refer the complaint to the Legal Ombudsman within six months of the date of our final written response. We will also supply you with information concerning Alternative Dispute Resolution.

In respect of a bill you may be able to apply to the court for an assessment of the bill under Part III of the Solicitors Act 1974.

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