We are committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received or about the bill, and you cannot resolve the issue with the fee-earner dealing with your matter, then please contact Danny Roberts on 01604 609560, or e-mail firstname.lastname@example.org.
We have a procedure in place which details how we handle complaints which is available from Danny.
If you are not satisfied with our handling of your complaint you can call the Legal Ombudsman on 0300 555 0333, e-mail email@example.com or in writing to PO Box 6806, Wolverhampton WV1 9WJ, to consider the complaint.
There are time limits for submitting a complaint to the Legal Ombudsman; if you are dissatisfied with our response to your complaint you must refer the complaint to the Legal Ombudsman within six months of the date of our final written response. We will also supply you with information concerning Alternative Dispute Resolution.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of a form of discrimination.
You can raise your concerns here with the Solicitors Regulation Authority
In respect of a bill you may be able to apply to the court for an assessment of the bill under Part III of the Solicitors Act 1974.