PLEASE NOTE: Information in this article is correct at the time of publication, please contact DFA Law for current advice on older articles.
By John Keeble
I would like to take this opportunity to reassure you that we have in place a business continuity framework to enable us to continue to provide full legal services in this current period of uncertainty, due to the corona virus pandemic.
Following the most recent government advice, we will only be offering client appointments where it is deemed absolutely necessary and in situations where the appointment cannot be delayed.
Please be aware that we will be asking all clients to wash their hands upon arrival at our offices and there will be no physical contact, such as a handshake. Clients will also be asked to wash their hands following the meeting and make use of the sanitisers we have.
Where possible, we will also clean all surfaces of the meeting room before and after any such meeting as part of the social responsibility of helping to limit the spread of the disease.
We appreciate that there may be clients unable to visit our offices but who wish to ensure that their personal affairs are in order.
As a firm, DFA Law have a responsibility to the safety and wellbeing of all staff and clients and therefore home visits will only be offered in extreme circumstances, and each home visit appointment will be taken on a case by case basis. In order for us to assess any risks involved in such a scenario, it may be necessary for us to ask personal questions about your health, which I hope you understand.
Video Conferencing and Telephone appointments
Where the situation allows, we will look to carry out appointments using such things as video conferencing and telephone calls.
We have put in place plans to enable staff to work from home and whilst our offices currently remain open, this will be at a greatly reduced level in an attempt to reduce the risk of high numbers of staff being impacted at the same time.
It may therefore be difficult for us to connect all telephone calls immediately but we will return calls as soon as possible.
We will continue to monitor the situation closely and, if necessary, make further changes to our policies and procedures in what are fluid and fast moving times.
Rest assured we are doing everything we can to enable us to continue to provide the high quality of legal services that you have come to expect from us.