Don’t get angry with the council A woman who became so incensed by the response of an anti-social behaviour coordinator working for Slough Council that she slammed her own phone down so hard that she broke it found herself on…

  Pyramid Selling Schemes Ask most people to name any of the organisations to which the Government has given the power to enforce the law by raiding premises and the Office of Fair Trading (OFT) is not likely to be…

  Tenancies and Insolvency - Landlords Take Note Businesses in financial difficulties are increasingly seeking ways of ridding themselves of extra costs and, in many cases, premises let in more promising economic times are viewed as a substantial and avoidable…

  Licensees Beware! The Penalties for Disorderly Behaviour (Amount of Penalty) (Amendment) Order 2008 has recently come into effect and allows penalty notices to be issued by a variety of officials, such as trading standards officers and community support officers,…

  Buyer Beware for Goods on HP When someone unknowingly sells something that they do not own, they can be liable to the real owner of the item sold. The liability is not criminal (there is no criminal intent), but…

  Human Rights Act Applies to Social Landlord The Human Rights Act 1998 applies only to public bodies, so where a claim under the Act is made, it is first necessary to ascertain whether the organisation against which the claim…

Debt Collectors - Better Protection for Consumers Rogue debt collectors face tough new rules in a Government bid to improve consumer protection in this contentious area. This is because of changes to the Consumer Credit Act 2006 (CCA) which have…

  Dealing with Data Loss The loss of personal data is a regrettably common occurrence. Any organisation which knowingly suffers a loss of data on its customers, suppliers or members (e.g. employees) needs to consider carefully what action to take…